Category: Uncategorized

User experience

I found a great quote online about our expertise and how it relates to customer service. We can’t ignore the importance of utilizing our talents to ensure a great customer experience. “User experience is about so much more than taking orders… We are uniquely trained to represent the needs and desires of our customers, in […]

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While WRA Risk has been working on our products, services, and workflows, I have been reading articles on having pride in your work, and specifically how I can foster an environment in our company that encourages pride in our work. There are a lot of examples out there, but the attached article shows some pretty […]

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customer loyalty

I ran across a great article about driving genuine customer loyalty from the perspective of a customer. It brings great insight into some basic principles (appreciation, purpose, transparency), and how important they are in fostering a true relationship with clients. WRA Risk is very fortunate to have long standing relationships with many of our clients, […]

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